Silvery Shipping Terms and Conditions

CRAFTING & FREE DELIVERY TIME SUMMARY

• Standard Order: Current Average Crafting & Free Delivery Time: 5 – 8  working days. 

Rest assured, we are dedicated to ensuring timely delivery as per the indicated timeframe. Should your order not arrive within this window, you can request a complete refund.

OUR CRAFTING AND SHIPPING PROCEDURE: 

All our jewellery is crafted by our jewellers at our crafting studio based in South Africa. Typically the time period to create your personalised item will take 2 working days.

Standard Orders

Once your order is completed we then ship your order to our Silvery dispatch team based in Botley Mills, Botley, Southampton, United Kingdom
SO30 2GB with DHL Express. When your order arrives, our team ships your order the same day with the Royal Mail Tracked 24 | Track Online | Insurance Included for the final delivery.

If your order is “in query” it impacts the turnaround time. We will contact you to clear any details or order related queries with you. The sooner this is resolved, the sooner your order returns to the workshop to continue being manufactured. If your responses are delayed or our calls and attempts to communicate with you go unanswered, we are unable to expedite the order when you do eventually make contact.

SHIPPING OPTIONS

Standard: 

We offer Free Delivery on all orders using Royal Mail 24 Tracked.

We are proud to offer shipping, local service and resizing within South Africa and Australia for just £ 5.00 per delivery. We are located in both regions allowing for fast and duty free shipping covered by Silvery Jewellery. 

We deliver globally with DHL Express.

• Each regions rate is quoted at Checkout.
• All orders are supplied with a tracking number
• Globally most orders are delivered within 3 – 5 working days

For all international orders placed outside of the United Kingdom, Silvery will not be held liable for import taxes and duties into your country.

However, we have Silvery offices for the following regions:

• South Africa
• Australia 

When ordering through Silveryjewellery.co.uk for these regions you will not be charged import taxes and duties as these orders will be shipped to our offices where all import duties will be paid for by Silvery Jewellery.

Ordering from Silvery:

For additional insight please review our detailed Terms and Conditions.

Agreement when Placing Order:

Silvery strives for excellence and in turn wants you to be happy with your purchase. Due to the nature of our business which is linked to personalisation, it is very important to be aware of our Standard Return Policy and matters related to exchanging items. Upon placing your order you are required to tick the box “I have read and agree to the website terms and conditions*” which is a mandatory field prior to being able to complete your order. It’s your responsibility to read the Terms and Conditions. We are unable to enter into discussions if you openly admit to not having read our Terms and Conditions.

Order Processing & Delivery:

Manufacturing and handcrafting of your order will begin processing once payment has been received and it has cleared. Payments can take up to two days to reflect.

We process orders and allocate payments once a day, therefore orders are not immediately allocated to manufacturing, even if you bank with Mettle.

You will receive email notifications at the various stages of your order progress.

Order Placement Tips:

• Paying via credit card is the swiftest method of payment.
• View the emails that we send you for guidance on order progress.

Delivery Address:

Please note that our courier partners are unable to deliver to P.O. Box addresses. Silvery will not be held responsible or liable for incorrect delivery details supplied by customers when checking out. When selecting our courier option, it will be necessary for someone to sign to acknowledge the receipt of the parcel upon delivery.

Once your order has been dispatched we are unable to update your delivery address. Please ensure you fill it in correctly and accurately when placing your order.

Condition of Goods:

In the unlikely event that items are delivered damaged or with defects and there is no clear damage to the item from the courier company, you will be required to take photos of your items within 24 hours of receiving your goods. Photos are to be emailed to: [email protected]

Upon receipt of the details we will investigate the matter. Should it be found that the items were sent to you in the condition shown upon receipt or such damage occurred in transit, Silvery will replace the items that you have ordered. If the items are not reported as damaged / defective within 24 hours of receiving them, we will not be able to refund or exchange your order.

You will be required to return the damaged items to us, upon which a new order will be sent to you. You will not be permitted to keep the damaged items.